The discrepancies between official safety figures and the incidents that carriers claim to face on the road led the National Chamber of Freight Transportation (Canacar) to launch Canacar Protege , an anonymous reporting platform to report acts of corruption, abuse of authority, extortion and other irregularities that affect freight transportation, explained Claudia Sánchez Porras, general director of this organization.
Based on figures from the Executive Secretariat of the National Public Security System (SESNSP) , between January and May 2026 , 2,255 cargo truck robberies were recorded, which represented a decrease of 17% compared to the 2,707 cases reported in the same period of 2025.
The tool emerged from situations that operators and companies report repeatedly , but which in many cases are not formally reported .
The director noted that authorities frequently request complaints in order to take action; however, many victims prefer not to file reports for fear of retaliation or due to distrust in the processes.
“If there are no complaints, I can’t offer you any kind of support because we don’t have that information,” Sánchez Porras commented, referring to one of the main challenges in assessing the scope of the problems facing the sector.
In response to this situation, Canacar Protege emerged, a tool available on its portal that allows complaints to be filed confidentially without requesting personal data from the complainant.
Augusto Ramos Melo, national president of Canacar, explained that the system is part of the organization’s strategy to strengthen the defense of the rights of carriers and generate information that allows the identification of risk patterns on the country’s highways .
“This mechanism was created to ensure that the operator, the carrier, or the company does not feel vulnerable to retaliation when filing a complaint,” Ramos explained.
Unlike a conventional complaint, the system was designed to protect the identity of the person reporting the incident. The platform only requests information related to the reported events, without requiring personal data.
According to Sánchez Porras, the cases will be referred to the appropriate authorities depending on their nature. In cases involving potential acts of corruption, the information may be sent to internal control bodies; while incidents with potential criminal implications may be referred to the competent prosecutorial authorities.
The platform is also part of the institutional modernization strategy promoted by the current administration of Canacar, which includes a greater generation of statistics and its own information systems to support the proposals and positions of the organization before federal authorities.
The tool is aimed at carriers affiliated with Canacar. Sánchez Porras indicated that the data generated through the platform will allow for a more precise understanding of the problems faced by its members on the road.
In his report on his first 100 days as head of Canacar, published on June 17, Augusto Ramos stated that the organization handled over a thousand calls through its support and assistance mechanisms, 45% of which were related to state, federal, or municipal traffic stops. An additional 342 incidents related to theft were also reported; of these, 59 resulted in the recovery of stolen vehicles.
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