Estafeta and Changan announced a strategic alliance on Tuesday to strengthen the distribution of automotive parts in Mexico. The project involves an investment of approximately $500,000 and a logistics operation that integrates warehousing, transportation, and nationwide distribution from the facilities in San Martín Obispo, State of Mexico.
During the presentation, which took place at Estafeta’s logistics center, both companies unveiled the operational and technological capabilities that support this collaboration, which aims to improve the availability of auto parts and reduce delivery times to Changan’s distributor network .
In an interview with T21, Armando Aguilar, head of Storage and Supply Chain Operations at Estafeta, explained that the investment, equivalent to approximately 10 million pesos (mdp), includes the adaptation of the facilities, as well as systems, hiring and training of personnel, and the preparation of the distribution network to handle the volumes of the automaker.
Regarding employment, Aguilar added that the operation involves approximately 150 direct jobs related to managing the account. For indirect jobs, he estimated a multiplier effect of between eight and ten for each direct position.
Changan expands its after-sales infrastructure
The alliance is part of the growth of Changan’s logistics infrastructure in Mexico, which began operating independently of its importer in 2024, when it had a warehouse of two thousand square meters (m2).
Karen Ortega, After-Sales Director at Changan Mexico, explained that by the end of 2025 the company had doubled that area to 4,000 m2. Currently, the space reaches 8,500 m2, and there is an expectation to expand it to 10,000 m2 in 2027.
These facilities store approximately 472,000 pieces, corresponding to 11,600 inventory maintenance units.
Of the available inventory, 45% corresponds to collision parts, 35% to mechanical components and the remaining 20% to maintenance spare parts.
To maintain supply, the company receives at least three air shipments and four sea containers monthly.
The executive also highlighted that the operation has traceability systems that allow for order tracking and maintain 99.7% inventory accuracy. To achieve this, it uses technological tools such as Blue Yonder and a distributor management system from Shanghai.
Faster deliveries and wider coverage
One of the main objectives of the collaboration is to reduce the time that elapses between the request for a spare part and its arrival at the dealerships.
Aguilar explained that previously, deliveries were made weekly and could require additional days. With the new system, delivery times depend primarily on order processing and subsequent distribution.
As an example, he pointed out that a dealership located in the Metropolitan Area of Mexico City that requests a spare part before 2:00 p.m. can receive it the next day.
In addition to speed, the executive highlighted that the change of logistics partner has allowed for improved accuracy of shipments , reduced errors in assortment, and the establishment of more efficient delivery windows.
For his part, Gabriel Guzmán, director of International Services at Estafeta, emphasized that the company has national coverage and more than 1,800 delivery points, supported by strategic and regional warehouses.
According to the times presented during the event, deliveries can be made in 24 hours in Mexico City , in approximately two days in cities like Monterrey and Guadalajara, and between three and six days in the regions furthest from the center of the country.
The operation also incorporates digital tools to provide visibility into the status of orders, facilitate their tracking, and improve control of logistics costs.
The availability of spare parts is one of the priorities
Changan highlighted that the strengthening of its logistics infrastructure has allowed it to progressively improve its capacity to meet spare parts requests from distributors.
Currently, the company reports a fill rate of 94%, an indicator that measures the percentage of requested items that can be fulfilled, compared to 79% last year. The company aims to raise this indicator to 95%.
The collaboration will also allow Estafeta to leverage its experience in the automotive industry, a sector in which it has accumulated 15 years of operations, as well as its national transport and distribution infrastructure.
By 2027, Changan’s projected growth in storage space and the strengthening of its distribution processes aim to expand the responsiveness of its after-sales service , while both companies seek to consolidate an operation that supports the development of the brand in the Mexican market.
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