Achieving results in service standards, operator turnover and productivity improvements requires having aligned strategies. This is the path that Transportes García´s Trucking and Samsara have followed , deepening the use of technologies and achieving changes in the mentality of human capital.
In the path that García’s Trucking and Samsara have followed, results have been the key to the long-term relationship, as described by Florencia Vázquez, general manager of García’s Trucking, who says that through Samsara they have been able to identify the needs of their clients in order to exceed service levels, “we have identified what clients need and how we can provide it with Samsara.”
Florencia Vázquez said that the defined route is to have a focus on people, processes and technologies , and where the key has been to integrate technological tools in the three main areas.
“Through technology we have been able to become a reference for clients and operators,” added the general director of García’s Trucking, a member of the Top 100 of Autotransporte® .
Eric Islas, Enterprises Account Executive at Samsara, described how they have been able to become partners for carriers not only through their product portfolio, but also through implementation and achieving the objectives defined with clients, for which the adoption stage is key to taking advantage of the benefits of the ecosystem.
“Being close to our clients allows us to receive their feedback and generate new solutions to what is required,” Islas said.
Among the results that García’s Trucking has achieved with the incorporation of Samsara is reducing its accident rate from 80 to 5%, in addition to being able to increase service levels with customers, which has translated into currently having 70% of dedicated operations, highlighted Carlos Huitrón, Director of Operations at García’s Trucking.
Huitrón highlighted that another of the results they have obtained from the implementation of technology is being able to have a closer and more personalized relationship with operators, factors that translate into operator retention and rotation indicators, “such as being able to serve them with their 10-28 (nickname) that each of them uses.”
To continue strengthening its service standards, García’s Trucking works with Samsara to make more assertive decisions and be predictive, “anticipating problems that may arise in meeting our service standards,” said Huitrón.
Samsara presented the premiere video Spotlight of García’s Trucking, which describes the success story achieved by implementing the Samsara portfolio, and which highlights that adoption by senior management and the Board of Directors has been key.
Martín Ramírez, Finance Director of García’s Trucking, specified that they will continue to deepen technological adoption, such as the link with their ERP (Enterprise Resource Planning) management system and where, based on the use of technology, it will be possible to have traceability of all operating costs, in order to be more productive and efficient.
García’s Trucking has also taken advantage of technology for the training of its operators, and now with the implementation of artificial intelligence (AI) for training, better results can be achieved in this field.
In its approach to people, Transportes García´s Trucking was one of the first companies to obtain the Drive is Great certification , in the areas of New Operator Development and Training, Capacity Building and Safety.
