“The day we conduct 100 investigations in a month, this will be a great project. After five years, we were conducting 100 investigations a day. Today, under a different model, we conduct 450 investigations daily,” recalls Enrique Vázquez Rebollo, founder of Recurso Confiable, who described this scenario to his sister.
On May 29, Recurso Confiable celebrates its 27th anniversary, with a model focused on certifying transportation operators, which has become a strategic link in the supply chain. They have also incorporated other service verticals that go beyond socioeconomic studies of operators.
“We have always maintained an innovation strategy. Today, we remember with nostalgia when we had staff who would go to the shippers’ yards with 3 ½ inch disks to share the database of operators who could enter. Later, we evolved to point of sale (POS) terminals, being the only non-banking entity to use them, to register the entry of operators in the shippers’ yards,” recalled Enrique Vázquez in an interview with T21.
Today, Recurso Confiable has three major service verticals: RC Control, which addresses the need for a solid database of operators, with more than 400,000 records and serving over 1,700 transportation lines.
Through the RC Control Track vertical, they have become an integrator of GPS (location services) to provide visibility to shippers. This solution monitors more than 4,400 transporters and connects with over 1,000 GPS companies.
“With this solution, we are generating more than 45 million daily pulses in the hub, monitoring 2.9 million trips per year, and capturing more than 7.4 million pieces of evidence (PDO) annually,” described Enrique Vázquez.
Under the RC BPO vertical, there are three business lines: BPO WeTrack, which provides a logistics monitoring service, monitoring over 3,200 trips daily and triggering more than 270 alarms daily, under an exception management scheme.
BPO OnSite is a solution aimed at serving the main retailers and cargo generators in Mexico for the generation of PDOs, using tools for document reading and interpretation intelligence. Annually, over 1.7 million pieces of evidence are delivered, and 125,000 trips are managed.
The third vertical is BPO Shield, a solution focused on security, tracking, and monitoring. The objective is to strengthen security and minimize the risk of shipments in transit.
In addition to the solutions developed, Recurso Confiable operates within a technological ecosystem that utilizes various solutions such as machine learning, artificial intelligence (AI), cloud storage, and big data.
“Our effort is to better leverage technology. We are working on AI projects, predictive tools for dwell times, customer rejections; and enhancing interaction with drivers through a facial recognition application to strengthen access control systems,” described Enrique Vázquez.
