Cargo theft continues to put pressure on logistics operations in Mexico. In 2025 alone, 10,367 thefts of heavy vehicles were reported , according to figures from the Executive Secretariat of the National Public Security System (SESNSP) , while 62% of industry leaders say that these types of incidents have increased in the last five years .
In response to this scenario, Samsara presented its new Incident Center in Mexico , a platform powered by artificial intelligence (AI) that seeks to streamline the detection and handling of operational and asset security risks from a single system, the company reported in a statement.
The solution centralizes real-time monitoring, data analysis, and coordination of security teams on a single operational panel, with the goal of reducing reaction times to events such as fuel theft, GPS jamming , accidents, misuse of units, activation of panic buttons, or abnormal stops.
Key features of the platform include proactive alerts , the visualization of operators , vehicles, and assets on a single map , and workflow automation to accelerate response protocols and improve coordination between teams. It also incorporates post-incident analysis tools to detect recurring patterns and evaluate the effectiveness of implemented actions.
Luis Larrea, Sales Engineering Manager at Samsara in Mexico, explained that one of the main challenges for companies is the fragmentation of systems during an emergency, which delays decision-making at critical moments.
“Unlike traditional protocols, where security teams must follow several steps or even switch between multiple platforms, this solution consolidates all critical information into a single dashboard to contact the operator, immobilize the unit, or escalate the case in real time,” he said.
The company noted that, in many cases, monitoring areas still rely on intermittent GPS signals, manual calls, and various platforms disconnected from each other, complicating the immediate response to a theft or operational incident.
MexAmerik success story
Furthermore, the system prioritizes events according to their severity level to prevent security teams from focusing on minor alerts and losing sight of critical operational risks. Claudia Fernández, Prevention Manager at MexAmerik , stated that the platform provides a comprehensive view of operations and allows for faster detection of criminal patterns.
“The Samsara Incident Center allows us to have a comprehensive overview of the operation instead of reviewing each unit individually. Because the information is visually easy to understand, we can detect crime patterns on the map and make decisions much faster,” he noted.
With this commitment, Samsara seeks to strengthen the response capabilities of transport companies in a context where asset security and operational continuity have become increasingly critical factors for the industry.
Comment and follow us on LinkedIn: @GrupoT21
