In an increasingly complex environment for foreign trade , SIEM Business is redefining its role in the logistics chain by opting for a comprehensive service model that seeks to resolve, in a single point, the operational needs of its clients.
Sergio Islas, the company’s director, explained to T21 that the firm has evolved from being an operator focused on specific processes to becoming a logistics partner that takes over virtually the entire operation, from origin to national distribution.
“Today, the goal is to do everything for the client. We want them to not have to coordinate five different suppliers, but rather find a complete solution with us,” he emphasized.
SIEM Business’s strategy focuses on strengthening its offering as a 3PL operator, integrating freight forwarding , customs clearance, transportation and distribution services.
Currently, the company consolidates cargo from Asia, mainly China and India, through a network of partners , with a strong specialization in maritime transport .
Once in Mexico, it handles customs clearance, tax payments and document management, and then takes care of the transfer and distribution.
One of its most representative cases is the operation for a retail chain , where it not only manages the import, but also carries out additional processes such as labeling and preparation of merchandise, delivering ready orders directly to each store nationwide.
“We ended up solving their problems. We no longer just import; now we also prepare the merchandise and get it ready for distribution,” Islas explained.
To support this model, the company has strengthened its infrastructure in key locations across the country . It currently has a presence in Ciudad Juárez, Manzanillo, Mexico City International Airport , and Tlaxcala, in addition to its own fleet of vehicles.
Added to this is the recent certification as an inspection unit, which will allow it to issue official opinions on labeling standards and commercial compliance, a key step to further integrate services into its offering.
“We no longer just handle logistics; now we can also verify regulatory compliance . This reduces intermediaries and waiting times for the client,” he emphasized.
Technology for end-to-end traceability
Another pillar of SIEM Business’s growth is technological development . The company has implemented its own tools and partnerships that allow it to offer complete visibility into operations.
On one hand, it uses artificial intelligence platforms that integrate and process information from multiple actors in the chain, suppliers, shipping companies, agents and carriers, to track cargo from its origin.
In addition, it developed an internal system that provides continuous tracking within the national territory, integrating GPS, electronic records, and billing into a single platform.
“Today, the customer can track their shipment virtually from origin to delivery. Furthermore, they have access to all their documents in one place,” Islas explained.
One of the most relevant innovations in its operating model has been to transfer critical processes to the country of origin, especially to minimize the logistical impact due to the current customs context in Mexico.
Through its partners in Asia, the company performs inspections, classification and validation of goods before shipment.
This approach has allowed them to reduce operating times from up to 120 days to windows of between 38 and 45 days, in addition to minimizing errors and costs associated with reprocessing at the destination.
“We prefer to do the work from the source. We arrive in Mexico with everything ready, which allows us to be much more efficient,” Islas emphasized.
Selective growth and new markets
The dynamic market has increased demand for comprehensive services, leading SIEM Business to receive a steady stream of new client requests. However, the company maintains a policy of selective growth.
“Not all clients are a good fit for us. We carefully analyze each transaction before integrating it, because this model requires commitment from both parties,” Islas stated.
In parallel, the company is advancing its international expansion with the opening of a marketing company in the United States, from where it will seek to connect the supply of US suppliers with Mexican companies, particularly in sectors such as auto parts and electrical components .
“We want to continue expanding our solutions. If the customer needs the product, we can also help them obtain it and bring it to them,” he added.
Comment and follow us on LinkedIn: @Jennifer Galindo / @GrupoT21
