Airlines in Mexico have been affected due to the global failure of the security services provided by CrowdStrike to Microsoft systems , after what was mentioned to be a defective update, since this situation has impacted their reservation systems.
Viva Aerobus reported that the fall has an impact on documentation for domestic flights , although most of these are operating, however, it stated that there will be some delays in them.
Through his social networks, he specified that he canceled his international flights scheduled for this Friday with departure 00:01 at 4:59 p.m.
“At the moment we are unable to make changes to reservations and process refunds. Once the systems are established, we will inform you what the procedure to follow will be to obtain the support you require,” he said.
Derived from the same problem, he stated that he will temporarily not be able to sell tickets. “We hope that in the next few hours all operations and sales will be restored in all our channels,” he said.
For its part, Volaris mentioned that its reservation system is operating intermittently.
Likewise, through their networks, the Mexico City International Airport ( AICM) and the Central North Airport Groups (OMA), the Pacific and the Southeast (Asur) asked travelers to be aware of the information they generate. airlines about flight status.
Mara Lezama, governor of Quintana Roo, revealed the damages that the Cancun Airport belonging to Asur has registered.
Aeroméxico reported that so far it operates normally and without any cancellations. However, it is monitoring customers who are affected by the connections they have with other airlines.
Meanwhile, the Secretariat of Infrastructure, Communications and Transportation (SICT) stated that this failure did not cause any impact on the radars and air navigation systems in Mexico, due to the use of its own tools and systems that are protected against external interference. .
Through the Mexican Airspace Navigation Services (Seneam), the respective security protocols remain activated, in support of all commercial airlines whose national and international flights may have been affected.
“Some airlines have problems in their systems due to the drop in Microsoft services globally, which is why they ask travelers to take precautions and go to airports nationwide in advance for the documentation process, check -in and boarding,” he mentioned.
Both the SICT and the Federal Civil Aviation Agency (AFAC) took measures to expedite the dispatch of flights, due to failures in the computer systems.
Who is CrowdStrike?
According to its website, CrowdStrike defines itself as a cybersecurity company that protects and enables the people, processes and technologies that power modern businesses.
Their systems protect their customers’ most critical risk areas (endpoints and cloud workloads, identity and data) from today’s adversities and also stop breaches.
Its Falcon platform leverages real-time attack indicators, threat intelligence on evolving adversary techniques , and rich enterprise-wide telemetry to deliver hyper-precise detections, automated protection and remediation, elite threat hunting, and observability. priority of vulnerabilities.
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