The availability of units has become one of the main challenges for trucking companies , so after-sales services are becoming more important to reduce downtime and maintain fleet continuity.
Providing ongoing support for vehicles throughout their lifecycle through preventative maintenance, warranties, parts availability, and specialized technical assistance is a key part of the after-sales strategies implemented by automakers. Following this principle, Isuzu Motors de México integrated its sales and after-sales departments to support customers from vehicle purchase through operation.
To that end, the company reported that it has a network of 36 dealerships and 41 support workshops across the country to meet the maintenance and service needs of the units.
“Every ISUZU vehicle is a work tool that must be kept operating at peak performance. Therefore, our goal is to offer customers the support, specialized attention, and availability of spare parts that allow them to keep their business moving,” commented Miguel Mejía, Deputy Director of After-Sales at the company.
For his part, Alfonso Rodríguez, Deputy Director of Sales at ISUZU Motors de México, indicated that customer service begins with the selection of the unit based on the operational needs of each company and continues during the operational stage through after-sales services.
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