Scania Mexico announced the relocation of its Bus Quality Assurance Center (BBMQA) to the Innovation Technology Park in El Marqués, Querétaro , as part of its strategy to expand and improve its customer service.
“The bus market in Mexico today demands high-tech products and increasingly robust quality processes. With this relocation, we strengthen our ability to support customers with reliable solutions, from the chassis to the ready-to-operate vehicle,” highlighted Alejandro Mondragón, president and CEO of Scania Mexico.
The new facility has a surface area of two thousand square meters (m²), which will allow for increased assembly capacity . With this infrastructure, up to five pre-delivery inspections (PDIs) focused on buses can be carried out daily, reinforcing quality control of chassis and the final product, the company explained in a statement.
The location of the Innovation Technology Park offers logistical and operational advantages by concentrating quality assurance, assembly and PDI activities in one place; which would facilitate coordination with bodybuilders, partners and actors in the value chain.
Gisela Quintero, Director of Customer Experience and Service at Scania Mexico, indicated that the Quality Assurance Center for Buses is a key link in the service network .
“In this way, we will deliver more products that meet expectations in terms of safety, comfort, and availability. When we say that Scania is committed to the customer experience, we are talking about decisions like these—that is, investments in infrastructure, processes, and people so that the promise we make is fulfilled in every unit,” he emphasized.
For his part, Néstor Lara, director of People Transport Solutions at Scania Mexico, said that this new facility increases the capacity to work with bodybuilders and ensures that each bus is ready to generate value from the first kilometer .
In 2024 alone, Scania delivered 96,443 trucks, 5,626 buses, and 11,170 industrial and marine propulsion systems. The company operates in more than 100 countries with 59,000 employees and production facilities in several regions. In Mexico, it has more than 1,000 employees, 17 branches, and over 60 service points .
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