Scania Mexico remains steadfast with a long-term vision: consolidating its customer service network, strengthening after-sales service , and paving the way for new technologies , amid an industry facing rising costs and a volatile economy, explained Jorge Navarro, Director of Truck and Bus Solutions at Scania.
Volume became one of Scania ‘s key challenges . Amid the uncertainty and adjustments that have shaped the market, the company successfully rethought scenarios without slowing its service expansion, Navarro explained.
“We’ve had to readjust. What we haven’t stopped doing is growing, solidifying our customer service network, our after-sales network, and continuing to develop our human capital,” he emphasized to T21.
The company’s after-sales service continues to advance. The key, according to Navarro, is to closely support the customer: a vehicle with cutting-edge technology isn’t enough without ensuring operator training, maintenance compliance, and technical support, he commented.
The energy transition in Mexico faces limitations that extend beyond businesses. Fewer than 200 electric trucks circulate in the country today, there are no incentives to replace diesel units, and infrastructure is progressing slowly, he noted.
“In Mexico, unfortunately, we’re not Europe in these matters. We have no incentive for businesses to buy and replace a diesel car with an electric one. None,” Navarro said.
Given this scenario, reducing emissions depends on leveraging available energy sources to achieve a neutral footprint faster than electricity itself in Mexico. Meanwhile, diesel will continue to have a cultural and operational impact for several years.
Beyond the product, Scania’s vision also touches on social issues, such as the Scania Drivers program , which has enabled 80% of its graduates to operate tractor-trailers on real routes, Navarro emphasized.
With new projects on the agenda, Scania strengthens its presence in Mexico through a strategy that combines technology, sustainability, and social responsibility.
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