Delivering faster, reaching virtually all of Mexico, and maintaining competitive prices without sacrificing service quality are some of the main challenges facing the courier and parcel delivery industry in the country. Given this scenario, Estafeta is considering investments and a redesign of its logistics networks to strengthen its operations and sustain its growth in the coming years.

Fátima Verdugo, director of Courier and Parcel services at Estafeta, explained that market demands force companies in the sector to find a balance between speed, coverage, operational efficiency and costs, without losing sight of customer needs .

“The challenge we have in operations is to have a tremendously competitive operation, a very good cost of service, without demeaning the service,” he said in an interview with T21.

The executive emphasized that one of the biggest challenges is serving virtually the entire country with increasingly shorter delivery times and competitive prices . This requires maintaining an efficient operation that meets the needs of both those who contract the services and those who receive the shipments.

Investments with a long-term vision

As part of its growth plans, Verdugo announced that the company is considering investments and modifications to the configuration of its logistics networks, as well as to the way cargo is connected.

“Estafeta will continue to grow, it has very interesting investment plans, redesigning our networks, and the way we connect cargo,” he stated.

Although he did not specify amounts or specific projects, he indicated that these investments seek to bolster the organization’s growth for the next five to ten years.

He maintained that, despite the challenges facing the country, Estafeta remains willing to continue investing in Mexico and transforming its operations.

Another element he highlighted was safety, which he identified as the company’s main value and a priority that must be maintained in operational decisions.

Service beyond delivery

For Verdugo, courier and parcel services are not limited to the transport of a shipment, but are part of a broader value chain, in which the service helps to connect businesses and people.

From their perspective, enthusiasm for work and attention to people are fundamental to achieving the organization’s goals.

“Thinking about people is crucial; it’s like knowing that your work makes a difference for others,” he said.

In this way, Estafeta’s plans aim to strengthen an operation that faces increasing demands : improving delivery times and maintaining competitive costs, without compromising service quality or customer service.

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El cargo Estafeta is considering investments and a redesign of its logistics networks apareció primero en T21.

Estafeta and Changan announced a strategic alliance on Tuesday to strengthen the distribution of automotive parts in Mexico. The project involves an investment of approximately $500,000 and a logistics operation that integrates warehousing, transportation, and nationwide distribution from the facilities in San Martín Obispo, State of Mexico.

During the presentation, which took place at Estafeta’s logistics center, both companies unveiled the operational and technological capabilities that support this collaboration, which aims to improve the availability of auto parts and reduce delivery times to Changan’s distributor network .

In an interview with T21, Armando Aguilar, head of Storage and Supply Chain Operations at Estafeta, explained that the investment, equivalent to approximately 10 million pesos (mdp), includes the adaptation of the facilities, as well as systems, hiring and training of personnel, and the preparation of the distribution network to handle the volumes of the automaker.

Regarding employment, Aguilar added that the operation involves approximately 150 direct jobs related to managing the account. For indirect jobs, he estimated a multiplier effect of between eight and ten for each direct position.

Changan expands its after-sales infrastructure

The alliance is part of the growth of Changan’s logistics infrastructure in Mexico, which began operating independently of its importer in 2024, when it had a warehouse of two thousand square meters (m2).

Karen Ortega, After-Sales Director at Changan Mexico, explained that by the end of 2025 the company had doubled that area to 4,000 m2. Currently, the space reaches 8,500 m2, and there is an expectation to expand it to 10,000 m2 in 2027.

These facilities store approximately 472,000 pieces, corresponding to 11,600 inventory maintenance units.

Of the available inventory, 45% corresponds to collision parts, 35% to mechanical components and the remaining 20% ​​to maintenance spare parts.

To maintain supply, the company receives at least three air shipments and four sea containers monthly.

The executive also highlighted that the operation has traceability systems that allow for order tracking and maintain 99.7% inventory accuracy. To achieve this, it uses technological tools such as Blue Yonder and a distributor management system from Shanghai.

Faster deliveries and wider coverage

One of the main objectives of the collaboration is to reduce the time that elapses between the request for a spare part and its arrival at the dealerships.

Aguilar explained that previously, deliveries were made weekly and could require additional days. With the new system, delivery times depend primarily on order processing and subsequent distribution.

As an example, he pointed out that a dealership located in the Metropolitan Area of ​​Mexico City that requests a spare part before 2:00 p.m. can receive it the next day.

In addition to speed, the executive highlighted that the change of logistics partner has allowed for improved accuracy of shipments , reduced errors in assortment, and the establishment of more efficient delivery windows.

For his part, Gabriel Guzmán, director of International Services at Estafeta, emphasized that the company has national coverage and more than 1,800 delivery points, supported by strategic and regional warehouses.

According to the times presented during the event, deliveries can be made in 24 hours in Mexico City , in approximately two days in cities like Monterrey and Guadalajara, and between three and six days in the regions furthest from the center of the country.

The operation also incorporates digital tools to provide visibility into the status of orders, facilitate their tracking, and improve control of logistics costs.

The availability of spare parts is one of the priorities

Changan highlighted that the strengthening of its logistics infrastructure has allowed it to progressively improve its capacity to meet spare parts requests from distributors.

Currently, the company reports a fill rate of 94%, an indicator that measures the percentage of requested items that can be fulfilled, compared to 79% last year. The company aims to raise this indicator to 95%.

The collaboration will also allow Estafeta to leverage its experience in the automotive industry, a sector in which it has accumulated 15 years of operations, as well as its national transport and distribution infrastructure.

By 2027, Changan’s projected growth in storage space and the strengthening of its distribution processes aim to expand the responsiveness of its after-sales service , while both companies seek to consolidate an operation that supports the development of the brand in the Mexican market.

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El cargo Estafeta accelerates Changan spare parts logistics in Mexico apareció primero en T21.

Scania Mexico has integrated a large-scale fleet of 143 vehicles into Estafeta ‘s logistics operations , designed to respond to the growth of e -commerce and optimize operations to reduce delivery times, increase availability, and decrease fuel consumption.

The new fleet consists of 113 R460 tractor units (fifth wheel, Euro 6) for medium- and long-distance routes ; their fifth-wheel configuration improves road performance and ensures greater operational availability; and 30 P320 trucks (swap-body, Euro 6) for urban distribution , the only one in Mexico, providing visibility, maneuverability, and integration agility thanks to their pre-assembled subframe.

“Today we’re not delivering trucks. We’re delivering certainty: the certainty of fulfilling promises with greater safety, a lower total cost, and a lower environmental impact. This partnership is measured in minutes saved, downtime avoided, and loyal customers,” said Alejandro Mondragón , president and CEO of Scania Mexico.

With this new fleet integration, Estafeta strengthens its operational flexibility with configurable and scalable logistics solutions ; its approach prioritizes fatigue-free driving, improved maneuverability in the city, and fuel savings without compromising performance.

“Environmental impact, compliance, and safety are more relevant than ever. It’s our responsibility to create the conditions that allow us to achieve operational sustainability for the benefit of our people, our customers, the planet, and our organization. Therefore, choosing the right partners is essential,” said María Griselda Hernández Fábregas , CCO and CMO of Estafeta.

The relationship between the two companies, which began in 2024, is consolidated with this delivery. Scania and Estafeta share a common vision: serving their customers by operating with greater availability, lower shipping costs, and a lower environmental impact.

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El cargo Scania delivers new fleet to Estafeta to boost its logistics operations apareció primero en T21.

Leonardo Gómez Vargas , the organization’s executive president, reaffirmed the sector’s responsibility for the development of the country’s economic activities, seeking to make self-regulation a preponderant and active axis of daily life, according to a joint statement from the Ministry of Economy (SE) and the ANTP.

Andrea Solano , head of Regulation, Competitiveness and Competition at the SE, recognized the momentum generated by freight transport users , companies with their own fleets and companies that provide freight transport services and contribute to the country’s national and international logistics , based on solid pillars such as sustainability and safety.

Through its social media channels, the association emphasized that it supports the goals of the “Made in Mexico” program.

“We are thrilled to share that the transportation service that moves the country forward is ‘Made in Mexico,’ thus reaffirming our commitment to quality, competitiveness, and the country’s development,” the ANTP emphasized.

At the event, certificates were presented to various companies in the logistics sector, such as Estafeta , Autotransporte Azteca Plus, Safi Package Delivery Services, Translogística, Grupo Bimbo , Grupo Femsa , Fletes Hesa , among others, members of the ANTP, who also received the “Made in Mexico” distinction.

The “Made in Mexico” program is part of Plan Mexico and seeks to strengthen the domestic market , increase national content , and incorporate merchants, micro, small, medium, and large businesses into global value chains .

The distinction recognizes products manufactured and/or assembled in the country that meet high quality standards, prioritize inputs of national origin, and comply with one of the 17 Sustainable Development Goals (SDGs) , which highlights the commitment of companies and Mexico to the 2030 Agenda at a global level.

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El cargo ANTP reaffirms commitment to competitiveness; receives “Made in Mexico” designation apareció primero en T21.

The story of María Griselda Hernández Fábregas , current Chief Commercial Officer (CCO) and Chief Marketing Officer (CMO) of Estafeta , is that of a woman who has known how to turn every challenge into an opportunity and every decision into a firm step towards the consolidation of an exemplary career in logistics, an activity that has marked every stage of her professional life.

From a young age, he knew that processes, organization, and service were his calling.

“Logistics is wonderful because no day is the same. People may think it’s very routine, but the reality is that every day there’s a new challenge, and it’s a way to serve a company, a client, a person,” he tells T21.

An industrial engineer by profession from the Universidad Panamericana, she worked full-time from her second semester to support her studies. That determination shaped the style with which she has faced every challenge: resilience, discipline, and passion .

His first exposure to logistics came with the arrival of UPS in Mexico in 1991, where he was part of the founding team.

“I was employee number 10. We had to design the distribution network from scratch, the arrival of planes, the vehicles, the buildings, the entire planning of the operation,” she recalls.

He remained with the company for 22 years, managing Mexico, Central America, and the Caribbean. The experience, he says, showed him that logistics is a service that changes lives: “You help other businesses operate. It’s a passion because you serve, because you facilitate, and because your work is reflected in the success of your clients ,” he notes.

However, a decision that many women face in their careers came into her life, and after more than two decades at UPS, Hernandez decided to step away from logistics to prioritize her family.

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El cargo Griselda Hernández: Passion, resilience, and vision in logistics apareció primero en T21.

Estafeta Mexicana ‘s evolution in recent years reflects the obligatory shift toward technological innovation among logistics companies. With 46 years in the market, the company has taken a leap forward with the creation of Beatriz, its artificial intelligence voicebot that handles up to 50 calls simultaneously and without interruption. The tool, launched in 2024, has become a strategic linchpin for customer service , freeing up human resources and improving the user experience in a sector where time and reliability are key.

“We knew we had to transform much further, to have more automated solutions available to the customer,” recalls Paulina Torres, Innovation Manager at Estafeta, in an interview, explaining how the e-commerce boom and the COVID pandemic accelerated the digital transition. Before the voicebot, the company had launched a chatbot in 2019. The venture proved visionary: when the lockdown triggered a surge in demand, the tool absorbed thousands of interactions. But the real revolution came with Beatriz.

Today, when a customer calls the call center, the first voice they hear isn’t that of a human, but that of “Betty,” as some people familiarly call her. She can track shipments, generate service reports, locate branches, or generate pickup orders without the need for numeric menus . She even remembers previous interactions and lets you jump between different workflows in a single call. “We’ve managed to create a real connection with the customer; many already recognize her by name,” says Torres.

The operational impact has been overwhelming. Estafeta’s call center previously required 200 people; today it operates with 63, but only for special cases, while Beatriz handles repetitive cases. “This technology allows us to dedicate talent to core tasks, such as innovation or the creation of new value propositions,” emphasizes Griselda Hernández, Chief Commercial Officer at Estafeta. The results are measurable: more than 95% satisfaction in post-call surveys and wait times reduced to zero .

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El cargo Beatriz, the voice that transforms Estafeta’s relationship with its customers apareció primero en T21.

The automotive brand Jetour Soueast México continues to strengthen its operations in the country, with a firm commitment to after-sales service and the consolidation of its logistics infrastructure.

This was expressed by Osvaldo Ramírez, the company’s Logistics Manager, during a message in which he celebrated the progress of its distribution center in Estafeta and reiterated the brand’s commitment to the Mexican market.

Jetour currently has a warehouse of over four thousand square meters (m2), housing more than 120,000 parts in inventory. The goal for this year is ambitious: to reach 170,000 spare parts available , with the aim of effectively supporting both distributors and end customers in the event of any eventuality.

“Customers are no longer just looking for a product with quality and technology; they’re now much more focused on after-sales service. That is, if they’re involved in a collision or need a repair, the first thing they ask is: how quickly can they get me the part? And that’s what we’re working to guarantee,” Ramírez explained in an interview.

Since its arrival in Mexico, Jetour has experienced sustained growth in both its dealer network and its model portfolio. In response to this development, the company implemented a second phase of expansion of its warehouse, originally 2,000 m2, and is already preparing for a third phase in the coming months.

“The goal is to have enough parts, both maintenance and collision, to service not only current vehicles but also new models coming soon. This year we will launch two new products, and next year we will launch at least three more,” he said.

Osvaldo Ramírez also highlighted the key role of his strategic allies in logistics.

“It wasn’t easy to find a supplier with real experience in spare parts and the automotive industry. Therefore, the partnership with Estafeta has been essential to operating efficiently and building trust with our customers,” he emphasized.

For Jetour Soueast Mexico, after-sales service isn’t just an added value; it’s an essential pillar of its offering.

“We are very proud of our team’s work. This is just the beginning of a very important journey for the brand in Mexico,” he emphasized.

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El cargo Jetour Soueast Mexico is committed to after-sales service. apareció primero en T21.

Estafeta has begun implementing vehicle markings as part of the highway safety strategy  promoted by the  Ministry of Infrastructure, Communications, and Transportation (SICT).

The regulation, published on February 7 in the Official Gazette of the Federation (DOF) , requires owners of federal trucking fleets to identify their units using decals, paint, or tarps, depending on the configuration of each vehicle, and incorporating the alphanumeric data corresponding to their license plate.

In theory, beaconing is intended to reduce theft rates. But is it really helping? Most trucking companies already have advanced vehicle monitoring and tracking technologies, so carriers and other industry players have expressed their concerns to T21 about the effectiveness of this regulation and the costs it would entail for the companies .

While the SICT estimates the cost of markings at 250 pesos per unit , companies in the sector claim the actual cost is considerably higher. Although hated by many and accepted by others, markings have made their way into the Mexican trucking industry.

As a result, Estafeta continues to comply with current recommendations, regulations, and standards for trucking , as explained by company leaders during its road safety event. 

The meeting was attended by representatives from the Ministry of Infrastructure, Communications, and Transportation (SICT), including Paulino Herrera, Executive Director of Supervision for the General Directorate of Federal Motor Transport (DGAF) , and Jorge Sánchez Núñez, Executive Director of Regulations and Permits for Federal Motor Transport at the DGAF.

Mauricio Salvatori, Estafeta’s national operations director, emphasized the importance of this effort by the company for the safety of transportation in Mexico, as they move more than 300,000 shipments across the country every day.

According to Salvatori, the markings are another step in the efforts the company has made over the years to ensure the safety of its transporters. With a fleet of 7,500 vehicles, the company has begun identifying 2,596 units.

“1,230 trailers, 614 trucks, 462 tractor-trailers, 209 box trucks, and 79 vans. We’re estimating around one million pesos, which is our current program cost, to mark the units,” Salvatori explained.

Although the company is adhering to the regulations , which are not mandatory according to the SICT, Estafeta’s investment costs in marking are still above the 250 pesos per unit estimated by the authority .

Safety beyond beaconing! 

In addition to complying with the regulations on vehicle markings, the company has invested in the use of safety technology , ongoing training for its drivers, and comprehensive support for its operational teams .

During the event, Estafeta ‘s commitment to its employees was highlighted, as several of its operators were awarded the 2024 National Road Safety Award .

“You have to hit the road with a very strong mindset, because you don’t know if you’ll come back,” explained Enrique Bautista, one of the award winners.

With 15 years of experience and a full-size tractor-trailer (double trailer) operator at Estafeta, Bautista commented on what motivates him every day: “the family waiting for him at home.” Despite the risks, he emphasized the importance of the support he receives from the company, especially in the area of ​​safety.

Another award winner was Hugo Manzano, who explained: “The company has given me stability and work. Estafeta’s safety culture is not only found on the routes, but also in the comprehensive support we drivers receive.”

Javier Villanueva , legal manager of Estafeta , emphasized the company’s commitment to implementing measures that go beyond marking.

He explained that one of the pillars of the collaboration with the SICT is the implementation of the Carta Porte Complement , which guarantees the legality and security of the transport of goods, ensuring compliance with legal provisions and strengthening the trust of our customers.

Additionally, he highlighted the successful migration of AICM ‘s air operations to AIFA , which was made possible with the support of the SICT . “This new strategic location has improved efficiency and delivery times, benefiting more than 60 cities in the country,” Villanueva explained.

With a comprehensive focus on protecting its operators, the company remains committed to improving road safety conditions and complying with current regulations, adapting to the challenges of transportation in Mexico.

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El cargo We’ve got it marked! Estafeta is banking on this regulation for its units. apareció primero en T21.

The Mexican logistics integrator, Estafeta , presented the new version of its online platform dedicated to the sale of combo guides, known as Estafeta Store , in order to strengthen this marketing channel.

This update responds to the growing demand for logistics services for small and medium-sized enterprises (SMEs) seeking to be more efficient and agile, according to a statement from the company.

“With the relaunch of Estafeta Store, we seek to strengthen this sales channel that is highly accepted by customers. We have increased the service offering with a self-service platform from the start of the purchase and the administration of the services to billing,” highlighted María Griselda Hernández Fábregas , Commercial and Marketing Director of Estafeta.

Hernández added that this new version represents “an agile and convenient solution for small businesses or companies in logistics transition.”

Among the main new features of Tienda Estafeta are the sale of a single guide in zoned service mode, as well as international shipping with Global Express and USA Economic .

In addition, “sale of combos from 10 to 300 guides, in Unizona mode for sending packages and envelopes in all our national service guarantees,” Estafeta specified.

Customers can also now choose their preferred payment method and the possibility of deferring the amount of their purchase.

Another new feature is that users can schedule a home pickup, among other new functions, the company emphasized.

With this relaunch, Estafeta maintains its commitment to innovation in the logistics sector .

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El cargo Estafeta launches a new version of its online sales platform apareció primero en T21.

The road to gender equality in global transport is long, but as industry experts say, women are finally taking the wheel of an industry historically dominated by men.

At an event organised by the International Road Transport Organisation (IRU) , a number of women leaders shared their experiences and visions on how women are integrating into and transforming the transport sector despite the cultural, regulatory and structural challenges they face.

As Iro Doumani, chair of the IRU Freight Transport Council, noted, “The transport industry is willing to embrace the women it needs, because they are integral and necessary.”

For her part, Alejandra Cruz Ross, a transport specialist at the International Labour Organization (ILO) in Geneva, commented that women in high-income countries represent 20% of the industry .

“But when it comes to truck drivers, they represent 0.2% in those low-income countries,” he explained.

For the specialist, this figure reflects a significant disparity and highlights the structural and cultural barriers that women must overcome to enter this field.

Cruz Ross commented that policies and regulatory barriers that limit women’s participation in the sector become a challenge.

 “There are licenses that are prohibited for women, and in medical examinations or tests women could be biased,” Cruz Ross said.

She also noted that institutional discrimination , which manifests itself in a series of restrictions, is a persistent obstacle for women seeking to access jobs in road transport.

Despite these challenges, the panelists also highlighted the positive impact that women can have in the workforce .

In her speech, Elena Robles, legal director of Estafeta Mexicana , said that “today we have the first female president in Mexico and in different chambers and associations it is almost unthinkable to see panels where a woman does not participate.”

Robles highlighted the cultural change taking place worldwide, but acknowledged that there is still a long way to go.

“Today, when you get to the boards of the chambers, you see more women, and that is a sign that things are changing,” said Robles.

For her part, Cari Baylor, president of Baylor Trucking , shared her personal experience, recalling how, at the beginning of her career, “I was the only woman among 700 or 1,000 people in a transportation company . ”

However, he mentioned that, despite the obstacles, he has always focused on demonstrating his skills and abilities.

“My role models were always men, but that was because there were no women I could aspire to be like,” Baylor explained.

Although women are playing an increasingly important role in the global transport industry, they still face significant barriers that must be overcome, both at a cultural and institutional level.

(Main photo source: IRU)

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El cargo Women and the challenge of transforming the global transport industry apareció primero en T21.