Estafeta Mexicana ‘s evolution in recent years reflects the obligatory shift toward technological innovation among logistics companies. With 46 years in the market, the company has taken a leap forward with the creation of Beatriz, its artificial intelligence voicebot that handles up to 50 calls simultaneously and without interruption. The tool, launched in 2024, has become a strategic linchpin for customer service , freeing up human resources and improving the user experience in a sector where time and reliability are key.

“We knew we had to transform much further, to have more automated solutions available to the customer,” recalls Paulina Torres, Innovation Manager at Estafeta, in an interview, explaining how the e-commerce boom and the COVID pandemic accelerated the digital transition. Before the voicebot, the company had launched a chatbot in 2019. The venture proved visionary: when the lockdown triggered a surge in demand, the tool absorbed thousands of interactions. But the real revolution came with Beatriz.

Today, when a customer calls the call center, the first voice they hear isn’t that of a human, but that of “Betty,” as some people familiarly call her. She can track shipments, generate service reports, locate branches, or generate pickup orders without the need for numeric menus . She even remembers previous interactions and lets you jump between different workflows in a single call. “We’ve managed to create a real connection with the customer; many already recognize her by name,” says Torres.

The operational impact has been overwhelming. Estafeta’s call center previously required 200 people; today it operates with 63, but only for special cases, while Beatriz handles repetitive cases. “This technology allows us to dedicate talent to core tasks, such as innovation or the creation of new value propositions,” emphasizes Griselda Hernández, Chief Commercial Officer at Estafeta. The results are measurable: more than 95% satisfaction in post-call surveys and wait times reduced to zero .

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El cargo Beatriz, the voice that transforms Estafeta’s relationship with its customers apareció primero en T21.

Fortidia announced the acquisition of 100% of the share capital of the Mail Boxes Etc. (MBE) brand in Mexico, a transaction that marks a strategic step in its international expansion plan and integrates the country into its direct operating markets.

Fortidia, a group specializing in global commerce solutions for micro, small, and medium-sized enterprises (MSMEs) and consumers, is strengthening its presence in Latin America, adding value in Mexico with Mail Boxes Etc., a global brand with more than 35 years of experience and a network of more than 2,600 centers worldwide, specializing in comprehensive local, national, and international shipping solutions.

“We are pleased to welcome MBE Mexico to the Fortidia Group among our so-called direct operating countries. We look forward to working together to further strengthen our offering of high-value solutions for customers in the Mexican market,” said Paolo Fiorelli, President and CEO of Fortidia.

Fortidia closed 2024 with gross revenues of €1.4 billion (approximately $1.5 billion), thanks to a platform that brings together more than 3,130 solution centers in 57 countries.

In addition, its digital e-commerce ecosystem moved a gross merchandise value of 22 billion euros (23 billion dollars).

For its part, Red Postal Mexicana , an MBE franchisor since 2003, has consolidated a network of more than 60 solution centers in the country in just over two decades, serving key sectors such as shipping, logistics, marketing, and printing.

“We are very pleased to now be part of the Fortidia Group. The future developments and synergies we can leverage together are a fantastic catalyst for the growth of the Mail Boxes Etc. brand in Mexico. We share with Fortidia a strong alignment in values, culture, and, above all, a focus on customer satisfaction,” said Ilan Epelbaum, CEO of MBE Mexico.

The merger opens a new chapter for MBE Mexico, with access to greater innovation capabilities and sustainable growth, in addition to strengthening Fortidia’s global commitment to service excellence.

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El cargo Fortidia consolidates its global expansion with the acquisition of Mail Boxes Etc. in Mexico. apareció primero en T21.

Frederick Smith , founder of Federal Express (FedEx) and considered by Forbes magazine as one of “The 100 Greatest Living Minds in Business,” died at the age of 80 on June 21, the American courier and parcel delivery company announced.

According to the firm, Fred Smith, as he was also known, also served as executive chairman of the FedEx board of directors and conducted original analyses of the logistics needs of “a highly automated future society while studying at Yale College , where he graduated in 1966.”

“After four years in the U.S. Marine Corps and two tours of duty in Vietnam, Smith launched the original Federal Express air and ground network, which began operations in 1973 to serve the rapidly growing, high-value, technologically advanced economic sectors he predicted,” the company emphasized on its website.

Smith, who was considered a pioneer in the express delivery industry , and who saved the company after betting five thousand dollars on blackjack in Las Vegas, oversaw the growth of FedEx, a company that combined air and ground service to become a benchmark in global logistics , and which since its inception has grown into an $87.7 billion global firm that serves more than 220 countries and territories .

As executive chairman, after stepping down as CEO in 2022, Smith focused on board governance as well as global affairs.

Smith was a trustee of the Center for Strategic and International Studies and a member of the Business Council and the Business Roundtable. He also chaired the U.S.-China Business Council and co-chaired the Franco-American Business Council.

He also served as chairman of the board of governors of the International Air Transport Association and as chairman of the executive committee of the US Air Transport Association.

For his outstanding work, Smith received numerous honorary degrees and civic, academic, and business awards, including the Global Leadership Award from the U.S.-India Business Council and the George C. Marshall Foundation Award .

He is also a member of the Aviation Hall of Fame and the Business Hall of Fame . He served as co-chairman of the U.S. World War II Commemorative Project and the National Museum of the Marine Corps campaign. Barron’s and Chief Executive magazines named him one of the best CEOs.

The legacy of Frederick Smith, born in 1944 in Marks, Mississippi, grew and strengthened after starting with 14 small planes  operating out of Memphis International Airport, carrying packages to 25 U.S. cities, and growing FedEx into a major company.

“FedEx operations include 705 aircraft, more than 200,000 vehicles, and approximately 5,000 operating locations. More than 500,000 employees worldwide currently handle approximately 17 million shipments daily,” the company emphasized.

After college, Smith joined the U.S. Marines and was commissioned as a second lieutenant. He left the Army in 1969, but he put the experience he gained in the military to good use at FedEx.

As part of his multifaceted personality, Smith made a guest appearance in the 2000 film Castaway  starring actor  Tom Hanks . He was also a benefactor to organizations such as St. Jude Children’s Research Hospital and the Mayo Foundation .

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El cargo FedEx founder Frederick Smith dies; leaves a legacy in the logistics industry apareció primero en T21.

LEÓN, GTO. – “Packaging without excuses” is the commitment made by Transportes Tracasa , which was evident at the opening of the new distribution center (cedis) in León , Guanajuato, headquarters of this transport company.

This project marks a strategic point in the company’s expansion and represents a firm step toward growth and consolidation in the courier and parcel delivery market.

The opening event brought together family members , collaborators, and industry leaders , who congratulated the Calvillo family on this new venture.

During the ceremony, the traditional blessing of the space and ribbon cutting by family members took place.

With an area of ​​1,000 square meters (m2) dedicated to parcel and courier operations, the new warehouse begins with a team of 15 employees, who will be key to the efficiency of the service in the region.

Vision and commitment

From the opening speech, the excitement that this achievement represents for the family and each of the members involved in this project was conveyed. Transportes Tracasa not only seeks to offer an efficient parcel service, but also to create a unique experience . With more than 30 years of experience, the company has maintained its focus on quality and customer service, values ​​it considers fundamental to its growth.

The company currently has a fleet of more than 350 tractor-trailers , 70% of which are new acquisitions, in addition to 550 trailers available for its operations. This capacity has allowed the company to grow by 10% to 17% annually, strengthening its competitiveness in the sector.

” Our differentiation isn’t in the small details , but in who delivers first and with the best quality. Punctuality and excellent customer service are what set us apart,” they shared during the event.

This new facility will increase Tracasa’s capacity, but above all, will boost the development of transportation in Mexico with cutting-edge and agile solutions for a market that requires solutions with adequate infrastructure and efficient services.

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El cargo Tracasa, a parcel service without excuses apareció primero en T21.