Viva Aerobus announced it will connect Felipe Ángeles International Airport (AIFA) with Austin and New York , starting in November and December, respectively, and while the latter route will operate for only one month, it will restart in June 2026 for the World Cup.

“AIFA is a key element in our expansion strategy to the United States, becoming an important international connectivity hub for our passengers. These announcements come just in time for the world’s most important sporting event: the 2026 World Cup. At Viva, we are preparing to connect Mexicans with various World Cup venues and to welcome the wave of international tourists who will surely visit our country during this major event,” said Juan Carlos Zuazua, CEO of Grupo Viva Aerobus.

The new route to Austin, Texas, will begin on November 20 and will have three weekly flights on Tuesdays, Thursdays, and Saturdays. The route to New York will begin with three weekly flights on Wednesdays, Fridays, and Sundays, initially operating from December 12 to January 11 .

The route will return permanently in early June 2026 , in time to expand Mexico’s connectivity during the World Cup.

“We continue to promote this airport’s international connectivity, tourism, and opportunities for thousands of Mexicans with these new routes,” emphasized Isidoro Pastor, director general of AIFA.

These services will be added to the seven the airline announced last April, which will begin operating in November and will connect AIFA with Los Angeles, Chicago O’Hare, Dallas-Fort Worth, Denver, Houston, Miami, and Orlando , significantly strengthening the airport’s connectivity with the United States.

Viva Aerobus also announced two new domestic routes from AIFA to Veracruz and Saltillo , which will begin operating in November.

With service to Austin and New York, the airline will have a total of 42 routes operating from AIFA (11 international and 31 domestic) by the end of 2025, up from 29 at the close of last year, representing a 44 percent increase.

“We are excited to continue building our connectivity hub (AIFA), from where by the end of this year, we will fly directly to 42 domestic and international destinations. We remain committed to offering our passengers the best destinations aboard the most modern aircraft, offering them the greatest flexibility and all the benefits of Doters, the loyalty program,” added Javier Suárez, Executive Vice President of Strategy, Planning, and Alliances at Viva.

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Mexican airline Viva Aerobus reported that during the period from January to December of last year  it achieved a 10% growth in passenger movement , ending the period with 27 million 695 thousand passengers transported compared to 24 million 992 thousand in 2023.

The company recorded a 10.8% increase in domestic traffic, going from 22 million 372 thousand to 24 million 784 thousand users, while international traffic went from 2 million 620 thousand to 2 million 910, which meant an increase of 11.1% year-on-year.

“We closed the year on a strong note, reaching the highest number of passengers in our history, with 27.7 million, while maintaining healthy load factors. This achievement comes despite the challenges posed by the Pratt & Whitney reviews,” said Juan Carlos Zuazua, CEO of Viva Aerobus.

By December 2024, passenger traffic increased by 13.3% compared to the same month in 2023, reaching 2.6 million users, driven by a 10.6% and 35.1% increase in domestic and international traffic, respectively. The load factor reached 87.1% compared to 85.0% in 2023, driven by an 88.5% and 81.6% load factor in the domestic and international markets, respectively.

“Looking ahead to 2025, we remain focused on maintaining our operational reliability and disciplined capacity management in a changing environment,” Zuazua said.

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Dallas Fort Worth International Airport (DFW)  announced  that Viva Aerobus will connect Querétaro with this Texas air hub , starting April 2 of next year.

“Mexico remains our largest international market, and this connection strengthens the bond between the region and North Texas. This flight not only offers more affordable options for travelers, but also fosters opportunities for increased trade, business, tourism and family reunions between both communities,” said Milton de la Paz, vice president of Airline Relations and Cargo Business Development at DFW.

The Querétaro-DFW route will have two weekly frequencies , operating on Tuesdays and Sundays starting April 2, 2025. This service will be provided by A320 and A321 aircraft.

De la Paz said this new connection will strengthen cultural and economic exchange between Querétaro and North Texas, facilitating both tourism and trade.

“With the addition of this flight, Dallas Fort Worth International Airport reaffirms its commitment to expanding international air connectivity, with Mexico as a key ally for its growth,” he said.

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Viva Aerobus announced the cancellation of 26 flights scheduled for this Wednesday due to the effects of Category 1 Hurricane Helene , which is located off the northern coast of the Yucatan Peninsula.

Through X, it was reported that the flights are originating or destined for Cancun, Merida, Cozumel, Tulum, Havana, Orlando and Miami , this in order to safeguard the safety of passengers, airport personnel and crew.

“This also affects flights to other destinations on the routes and connections assigned to the various scheduled aircraft,” he said.

Volaris also reported that its operations to and from Cancun International Airport have been cancelled.

So far, Aeromexico has only cancelled its flight to Havana, however, it confirmed to T21 that this condition may change at any time.

From this Wednesday, September 25th, until the 29th, the Canacar National Convention will be held in Cancun , and due to the situation, many transporters that are members of this group have modified their itineraries to arrive at the venue this evening or starting tomorrow, although sources confirmed to T21 that the work has not been cancelled.

According to the National Meteorological Service , Helene has intensified into a Category 1 hurricane on the Saffir-Simpson scale. Its center is located very close to the northern coast of Quintana Roo and its cloud bands are causing very heavy rains, sometimes torrential, strong gusts of wind and high waves on the Yucatan Peninsula.

He said that due to its wide circulation, it will cause torrential rains in Yucatan and Quintana Roo, and very heavy rains in Campeche.

It also causes wind gusts of 90 to 110 km/h and waves of three to five meters high and possible formation of waterspouts on the coasts of Quintana Roo and Yucatan (east) and wind gusts of 40 to 60 km/h on the coasts of Campeche.

Mara Lezama, governor of Quintana Roo , called on the population of various municipalities to take extreme precautions and stay at home, since they are already on red alert due to the effects of Hurricane Helene.

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Airlines in Mexico have been affected due to the global failure of the security services provided by CrowdStrike to Microsoft systems , after what was mentioned to be a defective update, since this situation has impacted their reservation systems.

Viva Aerobus reported that the fall has an impact on documentation for domestic flights , although most of these are operating, however, it stated that there will be some delays in them.

Through his social networks, he specified that he canceled his international flights scheduled for this Friday with departure 00:01 at 4:59 p.m.

“At the moment we are unable to make changes to reservations and process refunds. Once the systems are established, we will inform you what the procedure to follow will be to obtain the support you require,” he said.

Derived from the same problem, he stated that he will temporarily not be able to sell tickets. “We hope that in the next few hours all operations and sales will be restored in all our channels,” he said.

For its part, Volaris mentioned that its reservation system is operating intermittently.

Likewise, through their networks, the Mexico City International Airport ( AICM) and the Central North Airport Groups (OMA),  the Pacific and the Southeast (Asur) asked travelers to be aware of the information they generate. airlines about flight status.

Mara Lezama, governor of Quintana Roo, revealed the damages that the Cancun Airport belonging to Asur has registered.

Aeroméxico reported that so far it operates normally and without any cancellations. However, it is monitoring customers who are affected by the connections they have with other airlines.

Meanwhile, the Secretariat of Infrastructure, Communications and Transportation (SICT) stated that this failure did not cause any impact on the radars and air navigation systems in Mexico, due to the use of its own tools and systems that are protected against external interference. .

Through the Mexican Airspace Navigation Services (Seneam), the respective security protocols remain activated, in support of all commercial airlines whose national and international flights may have been affected.

“Some airlines have problems in their systems due to the drop in Microsoft services globally, which is why they ask travelers to take precautions and go to airports nationwide in advance for the documentation process, check -in and boarding,” he mentioned.

Both the SICT and the Federal Civil Aviation Agency (AFAC) took measures to expedite the dispatch of flights, due to failures in the computer systems.

Who is CrowdStrike?

According to its website, CrowdStrike defines itself as a cybersecurity company that protects and enables the people, processes and technologies that power modern businesses.

Their systems protect their customers’ most critical risk areas (endpoints and cloud workloads, identity and data) from today’s adversities and also stop breaches.

Its Falcon platform leverages real-time attack indicators, threat intelligence on evolving adversary techniques , and rich enterprise-wide telemetry to deliver hyper-precise detections, automated protection and remediation, elite threat hunting, and observability. priority of vulnerabilities.

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Viva Aerobus will fly from Mérida airport to Orlando and Miami starting next July, while to Tijuana in November and to Los Angeles , seasonally, between December of this year and January 2025.

“At Viva we continue to bet on Mérida. We know that it is a city with great potential, like all of Yucatan, and we want to collaborate in its development through strengthened national and international connectivity,” commented Walfred Castro Novelo, director of Corporate Communication of the airline.

Mérida is one of Viva’s operational bases, where it maintains a weekly average of 100 arrival flights to Yucatán, which imply 19,860 available seats. With these new routes, four flights and 720 weekly seats are added.

In a statement, he explained that with the incorporation of a third aircraft to this base this year, two million seats will be offered from said destination, an increase of 150% since the opening of the base in 2022.

“We are very happy to continue strengthening connectivity and that the arrival of the Viva operations hub continues to bear fruit and continues to be so successful since it began two years ago. They have opened important routes such as Miami and Orlando that are about to begin, as well as Tijuana and Los Angeles that will soon begin operations. This speaks of the expansion of Viva in an important way following its arrival as a hub at the Mérida International Airport,” said Michelle Fridman Hirsch, Secretary of Tourism of Yucatán.

Likewise, it announced a new seasonal route to Los Angeles, which will be operating from December 18 of this year until January 8, 2025 and will have a weekly frequency on Wednesdays, facilitating tourism during the high season. vacation.

Likewise, to Tijuana starting next November 3 , this flight will have express stops in León on the way out and in Monterrey on the way back, where the planes will land briefly to refuel without passengers having to get off the aircraft.

With routes to Orlando and Miami, Viva already operates 16 routes to and from Mérida such as the International Airports of Mexico City (AICM) , Felipe Ángeles (AIFA), Guadalajara, León, Monterrey, Puebla, Querétaro, Toluca, Tuxtla Gutiérrez , Veracruz, Villahermosa and Havana in Cuba, as well as the routes to Tijuana and Los Angeles that will open this year.

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