DHL Express Mexico and the Secretariat of Innovation and Economic Development (SIDE) of Chihuahua signed a collaboration agreement to promote the growth and competitiveness of local micro, small and medium-sized enterprises (MSMEs) , which will allow entrepreneurs in the state to access preferential discounts on national and international courier and parcel services .

“Chihuahua is a national leader in entrepreneurship and industrial development. Our commitment is to be a strategic partner so that more Chihuahua businesses can expand internationally, realize their potential, and continue to be an example of competitiveness and sustainable growth,” said Manuel Montes, Director of Compliance and Regulatory Affairs at DHL Express Mexico.

Another benefit of the agreement, which runs until May 31, 2026, is access to technological tools, informational modules, and educational sessions with DHL specialists through the “SME Program.” The initiative also aims to strengthen the “Made in Chihuahua” brand , promoting the presence of local products as a hallmark of quality and competitiveness in the global market.

Furthermore, the promotion of digitalization and standardization of logistics processes, facilitating the adoption of practices aligned with international trade standards by SMEs, as well as generating a multiplier effect on the local economy by reducing barriers to entry into e-commerce and exporting for small businesses .

“We are very pleased to launch this important initiative to strengthen the business development of our producers, entrepreneurs, and companies with the support of this vital supply chain network. This alliance with DHL represents a strategic opportunity to support our micro, small, and medium-sized enterprises (MSMEs) and enable them to maximize the potential of their ventures by accessing new markets,” highlighted Ulises Alejandro Fernández, Secretary of Innovation and Economic Development of Chihuahua.

The signing of the agreement took place within the framework of the business meeting “Conecta Chihuahua 2025” , an initiative aimed at strengthening the growth of local MSMEs.

Currently, DHL Express has 25 stores in the state, located in Ciudad Juárez, Chihuahua, Ciudad Cuauhtémoc, Ciudad Delicias, and Hidalgo del Parral.  The state’s main exports through DHL are clothing, books and magazines, electronics, food and beverages, toys, accessories, and household goods. Seasonal shipments include electronics, spare parts, and traditional products.

Meanwhile, the destinations used by customers are the State of Mexico, Jalisco, Nuevo León, Coahuila and Quintana Roo, and internationally they include the United States, China, Canada, Spain, Colombia and Germany.

Chihuahua stands out for its logistics and manufacturing ecosystem , which connects to the main industrial corridors of North America . It has a privileged geographic location for the movement of goods and exports to the United States and Canada.

According to the 2024 Economic Census by the National Institute of Statistics and Geography (Inegi) , 122,407 economic units operated in the private sector and state-owned enterprises during 2023. Of these, 92.8% were micro-enterprises, 6.7% were small and medium-sized enterprises, and only 0.5% were large enterprises.

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While large companies allocate an average of 9.7% of their income to logistics operations, small businesses face expenses almost double: 18.8% , a difference that is mainly due to the use of own resources, less operational flexibility and low technological adoption, according to the Logistics Pulse Meter 2025 .

At The Logistics World Summit & Expo , the results of this collaborative study were presented, providing a detailed snapshot of the logistics environment in Mexico.

The report, the result of the joint work of 10 leading organizations including Alvarez & Marsal , the Mexican Association of Freight Forwarders (Amacarga) , the  National Council of Logistics and Supply Chain Executives (Conalog) and GS1 Mexico , reflects the structural challenges of the sector and calls for its urgent transformation.

“Mexican logistics is at a turning point. In a competitive, uncertain, and constantly changing environment, companies that commit to modernization, sustainability, and data-driven decisions will be better prepared for the challenges we face in Mexico and will be able to capture greater growth opportunities,” said Luis Gómezchico, Performance Improvement partner for Alvarez & Marsal Latin America North.

According to experts, the profound disparity in logistics costs between small and large companies is primarily due to the use of internal resources, less operational flexibility, and low technological adoption.

In the study, regarding digitalization , 66% of large companies have prioritized digital transformation through advanced tools such as ERP, TMS, or WMS. In contrast, many SMEs still operate with basic technologies, such as Excel, paper, or limited software, which hinders their competitiveness.

The report also noted that more than 90% of large companies meet high service level standards, while one in four SMEs (25%) don’t even measure this indicator . The main causes of poor performance in this area are sales forecast errors, lack of infrastructure, and insecurity.

The experts emphasized that the study reveals that 85% of large companies obtain their inputs through international trade agreements, taking advantage of economies of scale.

In contrast, 78% of SMEs do so through the national supplier ecosystem. This presents a strategic opportunity to promote local sourcing and thus reduce external dependencies, mitigate risks, and boost the domestic economy.

Another critical aspect identified is the low investment in talent development. More than a third of SMEs do not allocate any budget to training , and the majority of large companies allocate less than 10 percent. This negatively impacts operational efficiency and limits the ability to adapt to market challenges.

Regarding diversity and inclusion, although female participation in the logistics sector has increased, only one in four women hold a managerial or higher position , demonstrating the need to promote their leadership in the sector.

“These data confirm what many of us suspected: logistics in Mexico is at a turning point. We face structural challenges that we can no longer postpone, but we also face a great window of opportunity to reinvent ourselves and collaborate,” said Sandra Aragonez, president of Conalog.

Furthermore, the Pulsómetro invited the adoption of a PACT based on five pillars:

1. Strategic planning .
2. Operational agility .
3. Collaboration between logistics actors.
4. Talent Development .
5. Digital Optimization with intensive use of technology.

With the participation of 441 companies , 351 logistics service users, and 90 suppliers, the Logistics Heart Rate Monitor 2025 is positioned as a key tool for understanding the current state of the sector and making informed decisions for its evolution.

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