Changes in customs regulations are presenting new challenges for companies involved in foreign trade . In addition to the operational demands that importers and carriers face daily, there is the need to accurately document the individual cost of cargo insurance , a process that can translate into increased administrative burdens, delays in customs clearance, and additional costs for supply chains.

One of the main challenges lies in the use of traditional transport policies , particularly those contracted annually, because companies need information that allows them to identify the insurance cost corresponding to each operation.

In an interview with T21, Milter López, head of Damages at CAE Insurance , explained that the new documentary requirements are forcing companies to review their internal procedures and strengthen the integration of their electronic files.

One of the main problems arises when companies do not have timely individual insurance calculations, a situation that can cause reprocessing and delays in preparing the documentation necessary for their operations, according to the specialist.

This occurs because annual policies, traditionally used to insure the movement of goods, require additional procedures to determine the cost corresponding to each shipment, which increases the administrative work of the companies.

The implications are not limited to documentary compliance. López warned that errors can also have economic consequences for companies , both in terms of potential fines and penalties and the expenses associated with goods remaining in customs facilities for longer periods.

In that regard, he noted that delays in the release of shipments can extend their effects to other links in the supply chain, compromising the planned delivery times for products and the development of commercial operations.

Digitization: efficiency or increased administrative burden?

Although the digitization of customs records seeks to strengthen transparency and fiscal control of foreign trade operations, its implementation is also demanding greater administrative and technological capabilities from companies.

According to López, these procedures are creating an additional workload, particularly due to the level of documentary accuracy required to support each transaction.

The challenge also extends to small and medium-sized importing companies (SMEs), which must adapt to the requirements and have mechanisms that allow them to correctly integrate the information related to the insurance of their goods .

Thus, customs compliance depends not only on having the commercial documentation of a transaction, but also on having accurate and timely information on the costs associated with the transfer of the products.

Faced with this scenario, CAE seeks to meet the needs of companies through insurance strategies that allow for a more accurate identification of the costs corresponding to their freight transport operations.

López explained that “one of the main approaches consists of anticipating and mitigating risks through solutions adapted to the characteristics of each client,” considering that not all companies require the same products or face the same operating conditions.

In particular, he highlighted the importance of having assurance mechanisms that facilitate the identification of the individual cost of each operation , instead of relying exclusively on traditional schemes that may require additional calculations and procedures.

The company works with small, medium and large companies, through cargo transport insurance in its land, sea and air modalities , both in operations related to foreign trade as well as in national movements.

In addition to meeting the documentary requirements, the specialist stressed that companies must consider the risks associated with the transport and storage of their goods, including theft and possible delays during customs processes.

Thus, in an environment of greater documentary requirements, the correct identification of insurance costs becomes a relevant element to avoid administrative setbacks and protect the continuity of logistics operations .

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The companies Taxer , Moco AI , as well as Aduanapp and Experta , which worked as a team, participated in the First competition for non-human tariff classification providers , that is, those who use technology and Artificial Intelligence (AI) to carry out this process.

At the event, organized by the Association of Customs Agents of Metropolitan Customs (AAADAM) , these companies presented their tariff classification platforms and analyzed a USB multi-connector, a bull horn bracelet, a notebook with watercolors and a brush, smart glasses and a textile-based adhesive tape.

In the classification, the teams had a contrasting participation , with successes and errors, so they considered that it is necessary to retrain the AI ​​with better prompts (which is an instruction, question or a text that is used to interact with Artificial Intelligence systems), which must also include the appropriate legislation, to reach a correct conclusion .

In the case of Aduanapp, its platform performs each classification in seven to 13 seconds , allows adjustments according to specific policies and offers risk rules based on the merchandise. Among other features, it has an accuracy of up to 95% in tariff classification , and follows the structure of the Harmonized System of Designation and Coding of Merchandise, also aligning itself with the Tariff of the General Law of Import and Export Taxes .

Meanwhile, Taxer is a tariff compliance manager that streamlines the workflow of professionals dedicated to tariff classification. Its platform allows for savings of up to 56% in workflow times using AI, and also has a search engine, a chat, and an image identifier, among other tools.

In turn, the Moco AI platform can detect damage to vehicles and trucks ; it also offers video analysis that makes it easier to find people and the number of elements in a scene.

Although there was no single ranking or winning platform, each of them demonstrated specific strengths and their representatives took the feedback they received from customs agents in a positive way, including improving the prompts to have a more appropriate response in the tariff classification.

In an interview with T21 , Antonio Pascal , president of AAADAM, said that the intention of this exercise is to make these tools available to various customs agents so that they can make the right decisions .

Another goal was to dispel the myth that Artificial Intelligence will take away the jobs of those who work in this sector. “It won’t happen today, it will take many years for that to happen,” he said.

Pascal Calvillo pointed out that it is possible that tariff classification tools that use AI will not be used by even 10% of customs agents, hence the importance of this event.

Regarding the improvement of this type of tools, he considered that “the secret” is in the questions , “but even in normal intelligence, if you ask the right questions you get to the tariff fraction faster.” He added that surely in 20 years, participants will have the best platforms on the market.

Customs system failures caused delays

Regarding the recent failures that paralyzed some customs offices in Mexico, the president of AAADAM indicated that this situation caused several delays , which could have occurred due to the simultaneous deletion of several electronic signatures , which affected many importers.

He said the failures were due to an issue with the Tax Administration Service (SAT) , although he clarified that there is no explanation as to why they happened.

“I understand that today there is no justification, reason or reason for why it happened, but I think that they have to control their information platforms very well so that this type of thing does not happen. In my time as a customs agent, this had never happened to us before. I think that there was an error or something that happened,” he also stressed in an interview with T21.

Pascal Calvillo said that this situation caused delays, although they were able to be resolved, since they were delays of hours, which did not lead to a situation that would further worsen the processes at customs, especially in those with more traffic, such as in Nuevo Laredo.

“I represent about 100 customs agents where I feel that this issue did not arise because they are part of the Metropolitan Customs Association, but there is a lot of traffic in many customs offices and perhaps in Laredo or in other parts of the Mexican Republic there could have been some problem due to the crossing of perishable goods,” concluded Antonio Pascal.

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According to information published by the  National Institute of Statistics and Geography (Inegi) ,, merchandise worth 201,297.4 million dollars were imported into Mexico in the January-April period of the current year.

Taking into account the current commercial dynamism of the country and that projected for the coming years due to the effect of relocation of manufacturing centers ( nearshoring ), and with the aim of accelerating the digitalization of the industry, BeGo developed its Black version that seeks, among others things, reducing customs clearance from weeks to six seconds, with the help of an intelligent assistant that is capable of continually updating itself.

“On average, a customs clearance in Mexico takes one to two days, but this can take up to two weeks; our system can complete each clearance in six seconds. The intelligent assistant that we have developed has a high percentage of effectiveness, however, everything that is below 95% reliability is verified by a person, this retrains the algorithm and helps it to have the correct answer on subsequent occasions.” Iván Cárdenas, CEO of BeGo, detailed for T21.

Responding to the need for Mexico to promote technology innovation to ensure its own industry, Jasiel Cárdenas, CEO of BeGo, told T21 that BeGo Black is the answer to the need to speed up the entry of goods into the country .

“There are many daily operations in the country and it is clear that today there is not enough staff to carry them out at optimal times, much less with the opportunities that have to be capitalized on by nearshoring . “We observed that there was a need to facilitate the work of classifiers , especially due to the annual growth that is projected, which could stimulate a collapse,” he stated.

At the same time as this launch, BeGo presented Hey Móvil, the first data plan designed for the industry that is optimized not only with the current coverage of traditional telephone companies, but also with coverage optimized with the information that BeGo has where it is from. relevant to have connectivity. “We have access to place infrastructure where we consider it necessary,” explained Iván Cárdenas.

Hey Móvil users will have unlimited social networks and access to the BeGo platform. “It was frustrating to see that in certain areas there was no coverage, which limited us to having data, that is why we developed Hey Móvil, a solution that was initially designed for operators but that we plan to be open to the general public,” commented Jasiel Cárdenas. .

In turn, with the objective of creating a financial security network and to protect transporters, mainly truck men, an alliance was created with Prudential Insurance. BeGo PRU is a specific policy for the millions of people who work in the industry , offering benefits such as virtual medical consultations and hospitalization or unemployment insurance.

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