In May 1996, Enrique Vázquez and his sister started a small business with the idea of professionalizing the hiring of transport operators. Twenty-eight years later, Recurso Confiable is a company with more than 470 employees, thousands of clients, and a central role in Mexican logistics.
“We started on May 29th, there were just two of us. Today, more than 450,000 operators are registered in our database, unique in the world,” said Enrique Vázquez, the company’s CEO.
That database, which tracks operators’ employment histories, has become over the years a kind of backbone for the industry, a standard that helps companies make informed decisions and mitigate operational risks.
But the growth didn’t stop there. Over the course of two decades, Recurso Confiable diversified its operations and invested heavily in technology.
What began as a company dedicated to employment background investigation is now also a Real Time Transportation Visibility Platform ( RTTVP) , capable of tracking millions of shipments and processing more than 75 million GPS pulses per day.
“Visibility has become strategic,” said Vázquez.
In 2023, its system recorded more than 3.2 million shipments and was integrated with multiple transportation companies, GPS systems, and freight generators.
Additionally, through their own Business Process Outsourcing (BPO) teams, they actively monitor more than 50 key accounts, combining technology, data, and human talent.
One of the most significant innovations was the digitalization of its operator selection process. Amid the operator shortage crisis, the company managed to simplify and automate processes , reducing costs for transport companies by an average of 30%.
“We became an ally to accelerate hiring, not to slow it down,” Vázquez emphasized.
This approach allowed them to double the number of investigations conducted in recent years, while improving the user and candidate experience.
The focus is now on the future. With four consecutive years of annual growth of over 20%, Recurso Confiable is preparing to make the leap to continental scale.
It already operates in several Latin American countries and is advancing its expansion into North America with a significant investment in technological development.
The approach includes Artificial Intelligence (AI), face recognition , intelligent agents, and a robust architecture to scale logistics solutions.
In collaboration with Gartner, they are designing a roadmap that will allow them to position themselves as one of the technological leaders in the sector.
“By the time we reach 30 years of age, we want to be fully positioned as a regional company throughout the Americas and, little by little, on other continents,” Vázquez said.
From that two-person office to a company that leads logistics solutions with a global vision, Recurso Confiable celebrates its 28th anniversary with its feet firmly in the present, but with its mind and technology focused on the future.
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