During the second quarter of 2025 (2Q25), Quálitas , a specialized insurer for the automotive sector, surpassed six million insured units , which represented an increase of 7.4% compared to the same period of the previous year, according to the company’s report.
During the period, sales grew by 414,000 units compared to the second quarter of 2024 (2Q24) and by 130,000 compared to the first quarter of this year, according to the company’s financial report.
Of the total, 5.7 million insured units were concentrated in Mexico , primarily cars and trucks. The remainder was distributed among Costa Rica, Peru, El Salvador, the United States, and Colombia.
Most subsidiaries reported year-over-year growth, with the exception of the United States, which saw a decline in line with the reorganization of operations in that country, according to the document.
Written premiums totaled 17.414 billion pesos (mdp) , a 12.9% year-over-year increase, while earned premiums grew 10.6%. Quarterly net income was 1.407 billion pesos, and half-yearly net income reached 3.552 billion pesos, a 35.5% increase compared to the same period in 2024, according to data from the same document.
The loss ratio was 63.1% in the reference quarter and 61.4% for the year-to-date quarter. In Mexico, it was lower: 60.4% and 59.3%, respectively. These figures are below the company’s target range, which is between 62% and 65%, according to the quarterly report.
The combined ratio was 92.8% in the second quarter of 2025 and 90.5% for the half-year period. In Mexico, the quarterly combined ratio was 89.7%, according to results published by the company.
Market segments and behavior
By business segment, the financial institutions channel experienced the greatest growth, with a 28% increase in the quarter. The company attributed this performance to increased participation in key entities and a shift in demand toward higher-value vehicles. Individual policies grew 8.1%, while fleets increased only 1.3%, with a slight decline in the half-year period.
The report also highlighted a slower vehicle sales environment . Light vehicle sales fell 3.7% and heavy equipment sales fell 43% in 2Q25, resulting in an overall 6.6% contraction in new vehicle sales compared to 2Q24.
Operations in Latin America maintained an upward trend. In the second quarter of 2025, written premiums increased 59.8% in Costa Rica , 59% in El Salvador , and 44.9% in Peru .
Colombia , the insurer’s newest market, expanded its agent network to more than 550 and opened its 12th office, according to the financial statement.
Regarding this expansion, José Antonio Correa, CEO of Quálitas, noted that although the financial contribution in Colombia will be limited in the short term, the foundation is being laid to generate long-term value.
In the United States , the operation continues to be reorganized, focusing on binational products and reducing exposure to the domestic business. This was reflected in a 15.6% drop in written premiums in that country.
Return on investment (ROI) was 8.4% in Q2 2025. The investment portfolio stood at 49.49 billion pesos, with a strategy focused on fixed income. Comprehensive financing income was 1.218 billion pesos.
The solvency ratio closed at 385%, with a margin of 16.155 billion pesos over the required regulatory capital. The 12-month return on equity (ROE) was 26.5%, above the long-term target of 20% to 25%, according to the document.
Technology and customer service
Nearly 20% of calls were handled using Artificial Intelligence, and approximately 40% of processes were handled using robotic automation. Furthermore, 33% of complaints were handled through digital channels, with a 95% satisfaction rate, according to Q2 2025 results.
Roberto Araujo, Quálitas’s Finance Director, indicated that the company will continue adjusting its strategy to address potential pressures in the second half of the year and maintain profitable operations.
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