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Home FEATURED

Mercedes-Benz Buses focuses on after-sales service and electrification

The brand anticipates a challenging market in 2026, but maintains growth expectations in various mobility segments.

T21 Media by T21 Media
13 March, 2026
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The bus market in Mexico still faces a cautious environment after the contraction observed in 2025, although companies in the sector maintain growth expectations in different mobility segments.

The industry experienced a significant decline last year compared to 2024, a situation that affected all market participants and whose outlook remains unchanged in 2026. This was stated by Raúl García, operations director of Mercedes-Benz Buses , when referring to the current context of this industry.

Market figures support this outlook. According to the National Association of Bus, Truck and Tractor-Trailer Manufacturers (ANPACT) , 4,813 buses were sold wholesale in Mexico during 2025, a 53% decrease compared to the 10,231 units registered in 2024 , confirming the contractionary environment shown by this segment.

“2025 was a complicated year, with a significant overall contraction in the market. Compared to 2024, there was a major drop that impacted all players,” García explained.

So far in 2026, the bus segment has maintained a moderate downward trend. According to figures from ANPACT, 305 buses were sold wholesale in the country in February, a 34.8% drop compared to the 468 units sold in the same month of 2025. In the January-February period of 2026, sales totaled 527 units, 27% less than those sold during the same period of the previous year.

Given this scenario, the brand’s strategy focuses on offering solutions for different mobility segments , from smaller capacity units for urban transport to long-distance buses and articulated units.

According to García, the company’s portfolio includes buses for around 28 passengers up to intercity units with a capacity of between 58 and 60 users, as well as articulated vehicles that exceed 100 passengers.

In terms of technology, one of the main focuses is safety for operators and passengers . High-end buses integrate assistance systems that include lane departure warning, assisted braking, and blind spot monitoring—tools designed to help the driver stay focused on the road.

Another key pillar for the brand is after-sales service . García emphasized that having a broad service network and constant availability is crucial to supporting the operations of transport companies.

“We have the largest network in Mexico and 24/7 after-sales service. This allows us to be present with our customers,” he emphasized.

Meanwhile, the company continues to advance its transition to cleaner technologies . Among its recent innovations is a smaller electric bus, designed to adapt to cities with stricter operational requirements or specific mobility needs.

Furthermore, the vehicle range incorporates engines compliant with Euro VI standards , a technology that significantly reduces polluting emissions compared to previous generations.

“It’s almost 100 times the difference between the pollution of an EPA 94 versus what Euro 6 is,” he said.

García considered that one of the main challenges for the sector will be to generate conditions that give certainty to investment, particularly in segments such as long-distance transport, urban transport and the transport of personnel.

In this context, he argued that the growth of cities, industrial expansion, and tourism development in the country maintain a potential demand for passenger transport.

“We are in the decade of the bus. By 2030 we will see a boom and growth that is already happening in many countries, and Mexico is no exception,” he stated.

In commercial terms, the company expects to maintain a similar performance to last year in 2026 and continue as the market leader.

Comment and follow us on LinkedIn:  @Karina Quintero  /  @GrupoT21

Tags: AFTER-SALESANPAZTELECTRIC BUSESEuro VIMERCEDES-BENZ BUSESMobilityPASSENGER TRANSPORT

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índice de Confianza del Transporte y Logística – Cuarto trimestre 2023 10 destinos de exportación de vehículos pesados 2023 Descubre el Top 10 de destinos de exportación de vehículos pesados en México en 2023 La venta de vehículos pesados rompe récord en 2023 5 marcas de camiones más vendidas