Estafeta, the Mexican logistics integrator, announced the expansion of the capabilities of its artificial intelligence voicebot Beatriz , a technology it launched for its clients last February.
According to what was reported by the company, the integration of this technology has made it possible to increase the volume of telephone service by 120% and significantly reduce online waiting times .
During April and May, Beatriz answered more than 420 thousand calls , solving issues for clients such as tracking shipments and pickup orders.
“ At Estafeta, we are committed to innovation and the integration of new technologies that make our clients’ lives easier . These improvements in Beatriz are one more step in our mission to offer cutting-edge and high-quality logistics services ,” stated María Griselda Hernández Fábregas, Commercial and Marketing Director.
In February, Estafeta indicated that Beatriz has the possibility of scheduling, editing, canceling or knowing the status of a collection , with interactive and personalized attention.
Now, Beatriz’s new functions are :
Branch Locations : Customers can quickly find the nearest branch, dealership or PUDO by dictating a postal code to Beatriz, in response and if the customer accepts it, Bety will send via SMS, the location map or simply dictate the closest location.
Service Report Generation : Beatriz can generate service reports when a problem is detected when tracking a shipment. Bety will also send a confirmation SMS to the client.
With Beatriz, Estafeta continues to drive the adoption of advanced technologies, promoting an inclusive and efficient user experience.
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